Conflict at work and how it is resolved
Industrial conflict is a disagreement between management and workers, over pay, conditions or how people are treated. Both sides can put pressure on the other, but most disputes end at the negotiating table. Paper 1 asks what caused a conflict in a short case, such as a worker passed over for promotion (unfair practices).
By the end of this page you can
- Identify sources of conflict at work
- Name strategies employers and workers use in a dispute
- Explain mediation, arbitration and the grievance procedure
- Suggest guidelines for good management and staff relations
Goals tick themselves off as you try the activities below.
Photo: ESO, CC BY 4.0, via Wikimedia Commons. Cropped, resized, JPEG q72.
The goal of every dispute: an agreement both sides can shake hands on.
How often it shows up in past papers
All papers13 of 23 papers
Last 54 of 5 · 2023–2026
Paper 1 counts come from our past-paper bank of CSEC Principles of Business Paper 1s. The last-5 row shows how often it came up in the five most recent papers.
Inside this topic
- Causes and curesLocked
- Pressure from both sidesLocked
- Key termsLocked
- Test yourselfmarkedLocked
- Practise for real · 14 past questionsLocked