Consumer protection, customer service and intellectual property
Shoppers need to trust what they buy, and creators need to own what they make. Consumer organisations protect buyers; customer service keeps them satisfied after the sale; intellectual property rights protect creations of the mind, such as a song, an invention or a logo. Paper 1 asks which right stops an artist’s paintings being copied: copyright.
By the end of this page you can
- List what consumer organisations do
- Tell copyright, patent and trademark apart
- Describe forms of customer service
- Explain how consumers are protected
Goals tick themselves off as you try the activities below.
Photo: U.S. Department of Defense, Defense Visual Information Center, Public domain, via Wikimedia Commons. Cropped, identity card blurred, resized, JPEG q74.
Customer service: answering questions and sorting out problems at the desk.
How often it shows up in past papers
Paper 1 counts come from our past-paper bank of CSEC Principles of Business Paper 1s. The last-5 row shows how often it came up in the five most recent papers.
Inside this topic
- Who protects whomLocked
- Forms of serviceLocked
- Key termsLocked
- Test yourselfmarkedLocked
- Practise for real · 8 past questionsLocked